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Delivery

FREE STANDARD DELIVERY for full priced Boots & Ankle Boots For SALE orders - your costs will be calculated at the shopping bag or see the handy table below:

Delivery Options For Delivery To Delivery Time Cost Per Order (Sale Products*) Taxes
International Standard Australia 3-7 working days AU$26 Included in price
International Standard Rest of world 3-10 working days AU$26 - AU$30 Exclusive of import duties and taxes where applicable.

Important information about delivery

  • Parcels are fully traceable after despatch via link from your despatch confirmation email or online account.
  • Delivery of product care and boot tree orders are chargeable unless these items are ordered with footwear.

Returns

  • We are happy to offer a refund on unsuitable goods returned in their original condition- unworn and undamaged-, together with the despatch note or purchase receipt within 14 days of receipt of your order. This does not affect your statutory rights.

    Unfortunately we cant exchange your return for another item, but if you’d like to try and alternative style or size we recommend that you place a new order online for the item(s) you require. If you need help with ordering an alternative pair, contact us here.

    We cannot accept returns for used product care items.

  • DuoBoots offer a competitive returns collection service at a cost of AU$26 - AU$30 per item depending on your location. To order your return service request 
    Click Here

You will need a separate label to ship back each pair of our calf fitting boots, or you can combine smaller items into one parcel, up to a maximum size of 60cm x 50 cm x 50cm.

 

ADDITIONAL INFORMATION ABOUT RETURNING YOUR GOODS

For more information, please visit the FAQ pages.

For a legal statement on returns please see our returns and refund policy within our terms and conditions.