OrderingHOW DO I PLACE AN ORDER?
It’s quick and easy to place your order online. Browse our boots, shoes and accessories online or carry out a ‘Search by Size’ to view everything available in your size. Once you have found the item you want, choose your shoe size and shoe width (for shoes and ankle boots) or shoe size and calf size (for boots) from the options available on the product page and click 'add to bag’. A link to your shopping bag can be found top right of every page on our website. Once you have added everything you want to order, click 'view bag' to check your order and then ‘proceed to secure checkout’.
If you have a Ted&Muffy account, simply type in your email address and password to sign in. If you are a new customer or a guest customer, you have the option to create a Ted&Muffy account or to go straight through to the checkout process. We would recommend that you create an account as this simple and quick process will enable you to check the status of your order and your order history. Finally, enter your delivery and payment details to complete your order. Standard shipping is free worldwide for full price products.
Via our website: simply add your chosen items to your ‘shopping bag’ and follow the steps as requested. In store: You can purchase Ted&Muffyproducts directly from our store to take away with you. You can also order Ted&Muffyboots and shoes in all stores to be delivered to an address of your choice. Via telephone: You can order our products by calling our Customer Care team on 0330 100 3455. Standard worldwide shipping is free for full priced products.
Once you select the colour and size details of the style you would like, an availability message will be displayed. If your chosen product is not in stock, we recommend that you perform a ‘Search by Size’ to see what is currently available in your size. Alternatively, please contact us so that we can check our stock holding in our store for you or suggest suitable alternatives. Please note: delivery timeframes will be longer if your order is fulfilled from store.
If the product you want is not in stock now, but a delivery is expected on a certain date, we recommend that you reserve this product by ordering it now. Your order will be charged for in full when you complete your purchase online.
To amend or cancel any items on an order prior to despatch, contact our Customer Care team as soon as possible on 0330 100 3455 . Please note that orders can only be cancelled or amended during the early stages of processing prior to despatch. If you wish to purchase an additional item, you can do this by placing a new order. If your order has already been shipped, you will need to return the item(s) to us after receipt for a refund of the purchase price. You are responsible for the cost of returning your item(s) unless you received a faulty or wrongly despatched item.
PURCHASES FROM THE EUROPEAN UNION: If you paid a delivery charge, and the goods were delivered to a destination within the European Union, if you cancel your whole order within 14 days after the day you receive your goods by notifying us in writing, we will refund the standard postage and packing costs you paid as part of that order, in accordance with the E.U Directive on Consumer Rights. If you paid for an upgrade service, we will only refund the cost of standard delivery. For further details, see our terms and conditions. Alternatively please email us here with any questions.
Yes, you will receive a confirmation email which will outline your order reference number, products ordered and delivery address. Please check your order confirmation email carefully to ensure all information is accurate. If you need to amend any details, call us as soon as possible on 0330 100 3455. Opening hours for phone lines are 09.00 – 17.00 Monday-Friday (UK Time).
If you're experiencing technical issues while browsing on our website, we suggest that you check that you are using the latest version of your operating system provider (e.g. Windows) and have installed any recent updates. If you’re still having problems, please contact our Customer Care team and outline as much detail as you can about the issue. If you can, please include screen shots of any error messages you receive and the page the error occurred on. It would also be helpful to know which web browser you are using (e.g. Internet Explorer, Firefox, Chrome, Safari etc.) and we will do our very best to help you.