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Returns & Refunds

If your boots weren't quite right, we'd love to help you find an alternative pair. Get in touch via email, or give our Customer Care team a call on 1800 427 135.

You can make a return at any time within 14 days of receipt.

How do I return my item?

Return your boots for $26*

Use our preferred returns service for a competitively priced and secure way to return your boots to us.

To order your return service request

Click here

Our Customer Care Team will then send you your label and instructions within 1 working day.

*The maximum parcel size is 60cm x 50cm x 50cm (enough to fit up to 2 pairs of knee high boots).

Can I exchange my order?

Unfortunately we can't exchange your return for another item, but if you’d like to try an alternative style or size we recommend that you place a new order online for the item(s) you require. If you need help with ordering an alternative pair, get in touch with our Customer Care Team on contactus@duoboots.com or call on 1800 427 135.

How long will it take to process my return and receive my refund?

Your return using our preferred returns service will take up to 5 working days to get back to us; alternative providers may vary. Once your return is received, your refund will be processed by our team as quickly as possible and usually within 72 hours. Funds can then take 3 to 5 working days to clear in your account, however please allow up to 10 working days.

If you use an alternative service to return your boots to us, please use a traceable and insured service as DuoBoots cannot accept responsibility for lost packages.

If you pay a delivery charge, and the goods were delivered to a destination within the European Union, if you cancel your whole order within 14 days from the day you receive your goods, we will refund the Standard delivery cost. If you pay for an upgraded delivery, we will only refund the cost of Standard delivery.

Our return address is: DuoBoots, Unit 12, Vallis Mills Trading Est. Robins Lane, Frome, BA11 3DT, UK

Extended Returns Policy for Christmas gifts

All DuoBoots purchases made for gifts during the period from 12th November 2018 to the 25th December 2018 inclusive may be returned, for a refund or replacement, at any time before 21st January 2019.

Still have questions about Returns?

Our Customer Care Team are here to help, get in touch.